D.P. Web Design Policies
Pricing & Payment Security
All pricing is in Australian Dollars (AUD)
A 1/3 (33%) deposit of quote estimation is required for work to start on your project.
IMPORTANT: Quotations Are Estimations: Because D.P. Web Design offers unique websites & graphic designs billed on an hourly rate, it can be difficult to provide an accurate to the dollar quote. D.P. Web Design does not provide strict set quotations, rather estimations. All quotes are built on information supplied from the client then estimated into an hourly rate based on similar past work completed by D.P. Web Design. The estimation is provided to give the client a close to accurate amount of the total final payment.
DON'T BE WORRIED - This does not mean the estimation won't be close (in some cases less) than your final amount. If for some reason the pricing on your project starts or appears to exceed the estimated value you will be notified and given a re-estimated value. Some causes for pricing exceeding original estimation are as follows, (1) client wishes to add extra features to the project that were not mentioned in original estimation, (2) enhancements deemed vital to the functionality and professional appearance were added by the developer, (3) An in depth research of client specifications was not possible because of limiting factors (e.g. Original time involved in research exceeded the acceptable allotted time, banking institution policies in the case of payment gateway setup etc.). Quoting is done in this way to provide a fair payment for work completed by D.P. Web Design and as not to overcharge the client with a bloated overpriced set quote.
TIME FRAME: All quotes are valid for 3 months.
D.P. Web Design operates on multiple payment schedules depending on the type of work you have requested.
NEW WEBSITE BUILDS OR LARGE PROJECTS (Quoted Work): To commence work on any new website or large project D.P. Web Design requires a 1/3 deposit of the quoted amount. After all work is finalised by the designer and approved by the client the remaining 2/3 must be paid (or proof of payment, i.e. Bank Transfer) before the site goes live on the Internet or work is handed to the client. If you are on a payment schedule, the site will go live after the 1st installment has been paid.
(*) 7 Day & 21 Day Payment Schedule (Under & Over $500): These payment schedules only apply if the work completed by D.P. Web Design was not quoted for (e.g. Site modifications, hosting, domain names, call-out, help calls, updates & upgrades). D.P. Web Design does endeavor to supply verbal estimation before any work has started in these situations, but they cannot be classed as official quotes but only as estimations.
INVOICES UNDER $500 are within 7 Day payable*: Payment is to be made within 7 days of invoice notification unless special arrangements have been made.
Note: Failure to pay within 7 days of invoice date will result in a cancellation of your service (e-mail & website will be inaccessible). Reinstating your account will incur a $22 service fee.
INVOICES OVER $500 are within 21 Days payable*: Payment is to be made within 21 days of invoice notification unless special arrangements have been made.
Note: Failure to pay within 21 days of invoice date will result in a cancellation of your service (e-mail & website will be inaccessible). Reinstating your account will incur a $22 service fee.
Security Capabilities & Policy for Transmission of Payment Card Details
We do not collect and/or store your credit details as payment is processed via ANZ eGate or PayPal
- Call Out Fees
There is a call out fee of $110 (GST, Inc.) This is a set charge that includes up to the first hours work (timed from office departure). After the first hour, time is billed at a normal hourly rate (based on the percentage of the hour) at $110 (GST, Inc.).
- Domain Registration
Depending on the type of domain purchased, repayments will fall annually or biannually, if you own numerous domains and receive a large number of separate domain & hosting invoices. We can arrange to have all invoices to be sent on the one date (either annually or biannually).
D.P. Web Design offers multiple hosting packages (more info), the two most common are Basic & Extras. If you have more than one website hosted with us then you will receive an invoice item description for 'HOS-002 - Extras Website Hosting & E-mail Package'. Hosting charges for each domain will be the total amount divided by the number of domains (up to 5 domains). For example, if you own 2 domains then the invoice amount for each domain will be the total = $176 ÷ (divided by) 2 = $110, If you owned three domains then it would equate to, total = $176 ÷ (divided by) 3 = $58.66. NOTE: D.P. Web Design can not offer combined hosting packages to different business entities (e.g. Two different businesses with separate business names & invoicing/bookkeeping)
A 1/3 (33%) deposit of quote estimation is required for work to start on your project.
- Client Responsibilities
Because of the nature of web design and programming work, websites always appear differently on different computers. Screen resolution, operating system, and browsing software are just a few examples of variables that may affect the way a website looks. The client must be aware of these possible variations and D.P. Web Design will not be held responsible for them.
- Site Development
Your website will be developed in (3) three stages.
(1) PRE-DEVELOPMENT: This stage will be to confirm all your site's requirements before development starts. You will be required to supply all menu titles, page information, site functionality requests, etc. You will be supplied with a help document to guide you with all information required.
(2) DEVELOPMENT: The designer/developer will construct your site on supplied information & requests.
(3) REVISIONS: When the designer/developer has the site to a client viewable state the site will be uploaded to a temporary server where the client can review that site and request changes. It is standard practice to allow up to 3 revisions before extra fees may be applied.
- Project Time Scale
The time scale of a project is generally dictated by the client. If you have a deadline in mind, we will endeavor to meet it for you. The most common delay in the creation of a site is waiting for content (text/images) to be sent to us by the client.
Projects will be worked on in listed order from the D.P. Web Design Workload & Progress page to a point where projects are either completed or awaiting client approval, then the following project will be started. If the client has not gathered all of their information then the following project will be started until the previous client is ready to go. All smaller projects can & will be done in between the larger ones as to keep a good workflow happening for all clients.
IMPORTANT: D.P. Web Design is not responsible for client momentum in supplying content & information. Client must supply initial content to D.P. Web Design within 3 months of deposit payment to enable commencement of the site and maintain project workflow. Project pricing and/or original quote may be reassessed if project commencement exceeds 12 months.
- Changes Made During Development
Any changes requested by the client outside the specifications of the Quotation/Estimation will be billed extra at D.P. Web Design's hourly rate. The client will be notified there change request will incur extra cost if that cost is over ¼ of the total Quotation/Estimation.
- Project Completion
After all work is finalised by the designer and approved by the client the remaining 2/3 must be paid (or proof of payment, i.e. Bank Transfer) before the site goes live on the Internet or work is handed to the client. If you are on a payment schedule, the site will go live or work is handed to the client after the 1st installment has been paid.
3 Week Grace Period: there is a 21 day period where minor updates can be made (at no charge) these updates include
- Minor text changes
- Spelling errors in text & graphics
- Link errors
- E-mail linking errors
- Functionality errors
Any changes requested that were not a part of the original quote or assigned work may incur the standard hourly work rate.
Any errors found after the grace period that are obvious errors on behalf of D.P. Web Design will be fixed free of charge. This does not include browser or device updates that may break already tested websites or projects.
Access to site after completion: D.P. Web Design may find it necessary to access your site after project completion for no other reason except to check component, module, plugin or other functionality, unless specifically requested by the client not to do so.
- Site Updates
After site or project completion and the grace period has ended.
- All minor updates are timed (e.g. 15 minutes work = $22 (1/4 of $110 hourly rate)
- Once the accumulated time totals or exceeds 1 hour, you will receive an invoice for the amount.
- Note: Regardless of the update type or size, there is still a set-up and HTML browser verification process involved.
Returns & Refund
- Domain Names
Please choose carefully as D.P. Web Design registers and purchases domains through a reseller. Therefore, when a domain is purchased (for you the client) there is no refund on that name unless D.P. Web Design has not yet had the chance to register the domain through the reseller. If the domain name purchased was incorrectly spelt or not what the client asked for (in writing or at D.P. Web Design's fault) the domain is 100% refunded.
Hosting is purchased in yearly lots, once hosting is paid for and setup it must run the course of the full payment term. Your site can be deactivated, but no refund is given.
- Completed Work
Work completed is always finalised & approved by the client & designer before the bill is submitted, therefore there is no refunds on labor. Any problems or errors with completed jobs that occur after bill payment, will be fixed by the designer at no extra cost providing it does not extend outside the original work.
- Project Deposits & Cancellations
All deposits are refundable within 21 days of payment less a 15% administration fee. After 21 days no refund is given if a project is cancelled by the client for any reason, the client will be invoiced for any outstanding work hours if work has started and exceeds the deposit already paid amount.
D.P. Web Design's online service is committed to protecting the privacy of our users. We want to provide a safe and secure user experience. We will ensure that the information you submit to us via our web page at dpwebdesign.com.au remains private, and is only used for the purposes set out in this policy.
A cookie is a small data file which is sent from a web server to a web browser when that browser visits the server's site. Cookies may be used on the D.P. Web Design website to remember your login, to track web traffic on an aggregate basis so that no individuals are identified and to keep session information such as your last search (this information is disposed of every time you close your web browser). Most browsers allow you to turn-off cookies. If you want to know how to do this, please look at the help menu on your browser. However, switching off cookies will restrict your use of our website.
You have the right at any time to ask us for a copy of the information supplied by you that we hold. We may have the right to charge an administrative fee for this service. If you would like to make a request for information, please contact D.P. Web Design in writing. You also have the right to ask D.P. Web Design to stop using your information.
- Other websites
Please note that clicking on to links and banner advertisements may result in your transferal to another website, where data privacy practices may be different to that of D.P. Web Design. Visitors should consult the other websites' privacy policies as we are not responsible for, and have no control over, information that is submitted to, or collected by these third parties.
- Internet-based transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
D.P. Web Design delivers a majority of it completed work via digital data (e-mail, server, FTP or website downloads), if you would like your work sent by CD, CD-ROM, DVD, DVD-ROM or USB Memory stick please make arrangement with D.P. Web Design to make this possible. NOTE: a postage fee will apply if postage is used
Except in relation to liability for personal injury (including sickness and death), we will be under no liability (whether in contract, tort or otherwise) to you in respect of any loss or damage (including any loss of profits or indirect, consequential, incidental, special, exemplary or punitive loss or damage) which may be suffered or incurred or which may arise directly or indirectly in respect of the Services. In particular, we will not be held liable for reimbursement for losses of data or income due to disruption of the Services, any unauthorized access to or alteration of your website or data or any failure to store or loss of data, files or other content.
Where statute implies a term, then that term will be taken to be included in these Terms to the extent required by law. However, our liability for any breach of that term will, to the extent permitted by that statute, be limited to, at our option, the resupply of the Services or covering the cost of having the Services supplied again.
Our total liability (whether in contract, tort or otherwise) will not exceed an amount equal to the sum of the charges for the Service paid by you.
You will indemnify us and our third party suppliers from and against any and all claims, damages, losses, liabilities, demands, proceedings and expenses (including our reasonable legal fees) incurred by us or our third party suppliers arising out of, or directly or indirectly relating to:
(a) Any breach of these Terms;
(b) The use of the Services; and
(c) Your failure to comply with our Acceptable Use Policy (and any action we may take under our Acceptable Use Policy).
Hacked & Compromised Websites
D.P. Web Design is not help responsible for any hacked/compromised websites. A site that has been compromised may be taken offline immediately by the hosting company until the problem has been fixed. It is also the customer's responsibility to make sure that any costs needed to make the website safe again will be chargeable to them.
Host & Security Plan
- Joomla Update
Joomla versions will be monitored and updated to the latest version within that major release (e.g. 1.5x, 2.5x & 3.x) moving to the next Joomla major upgrade (e.g. 1.5x to 3.x or 2.5x to 3.x) will incur extra cost if requested.
- Components, Modules & Plugin Updates
The third party extension will be upgraded to the latest version where available. Paid or subscription third party extension will be updated only via client request (fees will apply).
If, at any time, you have questions or concerns about D.P. Web Design's online privacy commitment, please feel free to e-mail us at firstname.lastname@example.org.