Screen Sharing Support & Tuition

Rate: $110 p/h
(15min Minimum)

The charge is based on the length of the call or time of service (in % to the hour) divided or multiplied by the hourly rate. (e.g. 15min call =  25% of 1hour, 25% of current rate = $27.50)

You can also take out Support Packages for considerable savings.

Help & Support via Screen Sharing

Sometimes it is quicker and easier if D.P. Web Design controls your computer via the Internet using screen sharing. This way we can fix a lot of common problems you are having over long distances and without call out fees.

Tuition Types Supported by D.P. Web Design via Screen Sharing

Do you have a Zen Cart or Joomla site you are administering yourself and not sure what you are doing or feel as though you are not using the site's full potential. D.P. Web Design offers online screen sharing tuition no matter where you are in the world. We can offer support for the following

  • Zen Cart
  • Joomla (version 1.5 to latest)
  • Email accounts set-up & signatures
  • Adobe Dreamweaver
  • Web design basics (html, javascript, php, MySQL Database)
  • Preparing images for web use
  • Server & website configuration
  • Adobe Photoshop
  • Adobe Fireworks
  • Microsoft Office, Outlook, PowerPoint

How to Install & Start Screen Sharing

D.P. Web Design uses Join Me (Team Viewer) for screen sharing, please do the following before calling us.

  1. Go to http://www.teamviewer.com
  2. Download & install the software
  3. Call us with 'Your ID' & 'Password'

team viewer

D.P. Web Design is located in North Queensland, Townsville, so to save on your call costs, we will call you no matter where you are in Australia (no call charges for Australian customers). Please use the form below to make a support request.

Here's how it works

  1. Prepare before the lesson (write down your questions)
  2. Contact D.P. Web Design
  3. We'll call you (free in Australia only)
  4. Start Team Viewer (it's free! Details above)

Priority Support Packages

D.P. Web Design offers Priority Support Packages that ensure maintenance of your site is our priority. We have found that our clients can request on average 5 hours of site modifications, support and help calls throughout the year, and even hold off on making changes because of cost concerns. Let us make it easier and more cost-effective for you by presenting one of these support packages, as they offer a reduction in hourly rate charges.

The benefits include:

  • Problems solved quickly
  • Significant cost savings - particularly for larger websites
  • Minor issues are fixed quickly and easily
  • Minor changes made within 24 hours
  • Packages only charged for the actual time worked (no 15 minute minimum charge)

Every website needs maintenance from time to time to do the job as your online salesperson, so save money and keep your website up-to-date with the Priority Support Package that is best for you.

Support Packages

Entry Support
(3 hours)

$297

  • Best for Micro Business
  • Saving of $33
  • 3 hours (no rollover)
  • Term: 1 Year

Order Package

Base Support
(5 hours)

$480

  • Best for Micro to Small Businesses
  • Saving of $70
  • 5 hours (no rollover)
  • Term: 1 Year

Order Package

Regular Support
(10 hours)

$920

  • Best for Small Businessess
  • Saving of $180
  • 10 hours (no rollover)
  • Term: 1 Year
  •  

Order Package

Premium Support
(20 hours)

$1,720

  • Best for Online Businesses
  • Saving of $480
  • 20 hours (no rollover)
  • Term: 1 Year
  • Includes Template &
    Joomla Version Upgrades

Order Package

Super Support
(40 hours)

$3,300

  • Best for Site Upgrades
  • Saving of $1,100
  • 40 hours (no rollover)
  • Term: 1 Year
  • Includes Template &
    Joomla Version Upgrades

Order Package

Are you looking to UPGRADE an existing package

Plus Packages

These are new packages that fill the gap.

Regular Support Plus
(15 hours)

$1,320

  • Saving of $330
  • 15 hours (no rollover)
  • Term: 1 Year

Order Package

Premium Support Plus
(30 hours)

$2,520

  • Saving of $780
  • 30 hours (no rollover)
  • Term: 1 Year
  •  
  •  

Order Package

All packages provide support and maintenance for any of the following items, depending on time available:

  • Maintenance of existing website components, modules & plug-ins
  • Menu, image, page & content information updating, creation or insertion
  • Liaisons, support & help via phone, email, screen sharing on existing website components, modules & plug-ins
  • Newsletter creation & sending
  • Calendar & event maintaining
  • Shopping cart item maintenance, addition & editing
  • Slideshow banners & image galleries upkeep
  • Graphic artwork & image manipulation relating to your website
  • Help calls & screen sharing concerning email configuration, signatures & setup

Premium & Super package also include:
(if software is purchased it will be deducted from the time value)

  • Install, setup, styling & configuration of new components, plugins & modules
  • Site template upgrades
  • Joomla version upgrades (1.5 or 2.5 to latest)

The key benefits to undertaking an upgrade for your Joomla 1.5 or 2.5 sites are:

  • A significantly improved responsive layout across all devices (mobiles, tablets & PC’s) and platforms
  • Increased security features – this is more important than it appears on the surface, and is one of the main drivers behind any upgrade
  • The existing Joomla version 1.5 is now discontinued so future updates or enhancements will require specialised programming, therefore costing more $$$ to update content
  • New visual template – your website will get a refreshed look to keep up with the trends of website development
The time frame of the support package is for one (1) year from purchase date or until the allotted hours run out. Packages do NOT automatically renew yearly.

Office Location

5 Trembath Crescent,
Kirwan, Townsville QLD 4817
Visitation by Appointment

Contact Details

(07) 4773 4719
0412 342206
info@dpwebdesign.com.au

Office Hours

Monday - Friday: 9:00am to 5:30pm
Saturday - Sunday: Closed