--- title: "Priority Support Packages - DP Web Design" description: "D.P. Web Design is a web development & graphic design company in Townsville. We specialise in small business & corporate websites, CMS & E-commerce stores." url: "https://www.dpwebdesign.com.au/support" date: "2026-06-29T18:42:53+00:00" language: "en-GB" --- ### Flexible, Long-Term Support — On Your Terms # Priority Support Packages Our support packages are designed with you in mind — **no ongoing monthly fees**, no pressure to use time before it disappears. Instead, you purchase a block of hours that’s **valid for a full five years**. Use it when you need it, skip it when you don’t. It’s a flexible, client-friendly approach designed for businesses that need reliable support without being locked into ongoing monthly fees. [Want to know more?](#) ## Support Packages (More) Every minute of support time is tracked in a detailed work log [(see work log example )](https://www.dpwebdesign.com.au/news/item/do-you-use-d-p-web-design-support-packages), so you’ll always know how your hours are being used and exactly how much time you have left. It’s clear, flexible, and fair — just the way support should be. The more hours you purchase, the more you save. Packages range from **3 hours to 40 hours**, with the hourly rate decreasing as the package size increases. All packages are valid for **5 years** and can be **upgraded at any time** within that window. It's a simple, cost-effective way to access priority support — without the hassle of quotes or unpredictable costs. ## Worklog Layout In the interest of full transparency and keeping clients up to date, I've started a new policy of sending out worklogs when ever I do work on any support packages. Usually I send out the worklogs when the support package has ended so don't get worried when you see these popping in your inbox. **These worklogs are split into 3 sections...** [ ### 1. Client Information This section provides a summary of your support package. Key details to monitor include the Finish Date and Time Remaining. ![](https://www.dpwebdesign.com.au/media/yootheme/cache/76/sp-01-7678171a.jpg) ](https://www.dpwebdesign.com.au/images/zoo/blogs/2019/sp-01.jpg) [ ### 2. Worklog History This outlines the work completed, by whom, when, and how long it took. Work notes are brief, technical references; contact us if you need a detailed explanation. ![](https://www.dpwebdesign.com.au/media/yootheme/cache/7d/sp-02-7d9d3dc0.jpg) ](https://www.dpwebdesign.com.au/images/zoo/blogs/2019/sp-02.jpg) [ ### 3. Total & Time Remaining Please monitor your remaining time closely and consider upgrading your package before your allocated hours are fully used. ![](https://www.dpwebdesign.com.au/media/yootheme/cache/7c/sp-03-7c5da293.jpg) ](https://www.dpwebdesign.com.au/images/zoo/blogs/2019/sp-03.jpg) [ Have Questions? Call Danny - (07) 4773 4719 ](https://www.dpwebdesign.com.au/index.php?Itemid=104 "With Over 20 Years Experience in Web Design!") ## Support Package Details The more hours you get, the more money you save. [ Log-in to Client Portal to View Worklogs ](https://www.dpwebdesign.com.au/index.php?Itemid=2633) [ 03 hours ### Entry Support ### $330 {tip title="Package Overview" content="Summary: With the 3-hour support package priced at $330, you're saving $30. Alternatively, if you were to pay the regular rate of $120 per hour, you'd get an additional 15 minutes of support for the same price." width="600"}Saving of $30{/tip} [icon-clock] 03 hours Upgradable: Yes [icon-calendar] 5 Years --- [Upgrade Possibilities](#) ### Upgrade Possibilities for the Entry Support Support Package (03 hours) When you upgrade, you only pay the difference between your current package and the new one — and still enjoy the better hourly rate. | Upgrade | Price | Xtra Hours | |---|---|---| | 3 up to 5 hours | $195 | 2 hours | | 3 up to 10 hours | $700 | 7 hours | | 3 up to 15 hours | $1,170 | 12 hours | | 3 up to 20 hours | $1,590 | 17 hours | | 3 up to 30 hours | $2,460 | 27 hours | | 3 up to 40 hours | $3,270 | 37 hours | Order Package ](https://www.dpwebdesign.com.au/index.php?Itemid=1155) [ 05 hours ### Base Support ### $525 {tip title="Package Overview" content="Summary: With the 5-hour support package priced at $525, you're saving $75. Alternatively, if you were to pay the regular rate of $120 per hour, you'd get an additional 38 minutes of support for the same price." width="600"}Saving of $75{/tip} [icon-clock] 05 hours Upgradable: Yes [icon-calendar] 5 Years --- [Upgrade Possibilities](#) ### Upgrade Possibilities for the Base Support Support Package (05 hours) When you upgrade, you only pay the difference between your current package and the new one — and still enjoy the better hourly rate. | Upgrade | Price | Xtra Hours | |---|---|---| | 5 up to 10 hours | $505 | 5 hours | | 5 up to 15 hours | $975 | 10 hours | | 5 up to 20 hours | $1,395 | 15 hours | | 5 up to 30 hours | $2,265 | 25 hours | | 5 up to 40 hours | $3,075 | 35 hours | Order Package ](https://www.dpwebdesign.com.au/index.php?Itemid=1155) [ 10 hours ### Regular Support ### $1,030 {tip title="Package Overview" content="Summary: With the 10-hour support package priced at $1,030, you're saving $170. Alternatively, if you were to pay the regular rate of $120 per hour, you'd get an additional 1 hour and 25 minutes of support for the same price." width="600"}Saving of $170{/tip} [icon-clock] 10 hours Upgradable: Yes [icon-calendar] 5 Years --- [Upgrade Possibilities](#) ### Upgrade Possibilities for the Regular Support Support Package (10 hours) When you upgrade, you only pay the difference between your current package and the new one — and still enjoy the better hourly rate. | Upgrade | Price | Xtra Hours | |---|---|---| | 10 up to 15 hours | $470 | 5 hours | | 10 up to 20 hours | $890 | 10 hours | | 10 up to 30 hours | $1,760 | 20 hours | | 10 up to 40 hours | $2,570 | 30 hours | Order Package ](https://www.dpwebdesign.com.au/index.php?Itemid=1155) [ 15 hours ### Optimum Support ### $1,500 {tip title="Package Overview" content="Summary: With the 15-hour support package priced at $1,500, you're saving $300. Alternatively, if you were to pay the regular rate of $120 per hour, you'd get an additional 2.5 hours of support for the same price." width="600"}Saving of $300{/tip} [icon-clock] 15 hours Upgradable: Yes [icon-calendar] 5 Years --- [Upgrade Possibilities](#) ### Upgrade Possibilities for the Optimum Support Support Package (15 hours) When you upgrade, you only pay the difference between your current package and the new one — and still enjoy the better hourly rate. | Upgrade | Price | Xtra Hours | |---|---|---| | 15 up to 20 hours | $420 | 5 hours | | 15 up to 30 hours | $1,290 | 15 hours | | 15 up to 40 hours | $2,100 | 25 hours | Order Package ](https://www.dpwebdesign.com.au/index.php?Itemid=1155) [ 20 hours ### Premium Support ### $1,920 {tip title="Package Overview" content="Summary: With the 20-hour support package priced at $1,920, you're saving $480. Alternatively, if you were to pay the regular rate of $120 per hour, you'd get an additional 4 hours of support for the same price." width="600"}A considerable saving of $480{/tip} [icon-clock] 20 hours Upgradable: Yes [icon-calendar] 5 Years --- [Upgrade Possibilities](#) ### Upgrade Possibilities for the Premium Support Support Package (20 hours) When you upgrade, you only pay the difference between your current package and the new one — and still enjoy the better hourly rate. | Upgrade | Price | Xtra Hours | |---|---|---| | 20 up to 30 hours | $870 | 10 hours | | 20 up to 40 hours | $1,680 | 20 hours | Order Package ](https://www.dpwebdesign.com.au/index.php?Itemid=1155) [ 30 hours ### Ultra Support ### $2,790 {tip title="Package Overview" content="Summary: With the 30-hour support package priced at $2,790, you're saving $810. Alternatively, if you were to pay the regular rate of $120 per hour, you'd get an additional 6 hours and 45 minutes of support for the same price." width="600"}A huge saving of $810{/tip} [icon-clock] 30 hours Upgradable: Yes [icon-calendar] 5 Years --- [Upgrade Possibilities](#) ### Upgrade Possibilities for the Ultra Support Support Package (30 hours) When you upgrade, you only pay the difference between your current package and the new one — and still enjoy the better hourly rate. | Upgrade | Price | Xtra Hours | |---|---|---| | 30 up to 40 hours | $810 | 10 hours | Order Package ](https://www.dpwebdesign.com.au/index.php?Itemid=1155) [ 40 hours ### Super Support ### $3,600 {tip title="Package Overview" content="Summary: With the 40-hour support package priced at $3,600, you're saving $1,200. Alternatively, if you were to pay the regular rate of $120 per hour, you'd get an additional 10 hours of support for the same price." width="600"}A massive saving of $1,200{/tip} [icon-clock] 40 hours Upgradable: No [icon-calendar] 5 Years --- [Upgrade Possibilities](#) When you upgrade, you only pay the difference between your current package and the new one — and still enjoy the better hourly rate. | Upgrade | Price | Xtra Hours | |---|---|---| | 40 up to 60 Hours hours | $1500 | 20 hours | Order Package ](https://www.dpwebdesign.com.au/index.php?Itemid=1155) [ ### Upgrade your Support Package? Packages run for 60 months *- YES 5 years! -* and can be upgraded if they are not time expired. Upgrading extends the hours only and not the expiry date, if you purchase a 20hr package then upgrade to a 40hr package 4 years later, the extra 20 hours has a lifespan of 1 year. Order Package ](https://www.dpwebdesign.com.au/index.php?Itemid=1155) #### The benefits include: - No recurring monthly fees. Purchase hours and utilize them over 5 years. - Notable cost savings with larger packages. - Swift resolution of minor issues. - Time-based billing without minimum charges. A website acts as your digital storefront. Regular updates ensure it remains effective and current. Our support packages are designed to be both economical and efficient, allowing you to choose the one that aligns with your needs. #### Usage of Support Packages These packages can be utilized for a variety of services, including: - Maintenance and upgrades of website components. - Newsletter creation and dispatch. - Shopping cart item management. - Graphic design related to the website. - Video & Audio editing. - And much more! [icon-info] The time frame of the support package is for five (5) years from purchase date or until the allotted hours run out. Packages do NOT automatically renew. Unused hours are non-refundable. ## Did you know, you can upgrade you support package to more hours? ## How Upgrades Work - ### Start with Any Package Choose a 3-hour, 5-hour, 10-hour (or larger) package. Each package is valid for 5 years from purchase. You can upgrade at any time within that period. - ### First Upgrade When you upgrade, you pay less per extra hour than your original package rate. For example, moving from a 5-hour to a 10-hour package adds 5 hours at a lower rate than your first 5. - ### Further Upgrades As long as you haven’t reached the 40-hour package, you can keep upgrading in steps — and the discount applies every time. You’ll always get the lower “bigger package” rate for the extra hours. - ### Why It’s Better Value Upgrading means you never lose what you’ve already paid for. The higher-package rate is carried over, so the total cost ends up the same as if you’d bought the bigger package from the start — but you can spread the cost over time. - ### The Process: - If you’re unsure how many hours you need, call us on [client-phone] - We’ll send you an invoice and upgrade your package manually. - If you haven’t already, send your request via email or phone. - Once complete, we’ll send a WORK LOG so you can see hours used, hours left, and work done. ### Packages & Upgrade Cost Start with any package and upgrade at any time within its 5-year validity. When you upgrade, you only pay the difference — and the extra hours are charged at the cheaper, larger-package rate. This means you always get the best value, whether you move up in small steps or go straight to a bigger package. Entry Support Entry Support $360 $330 Upgrade Possibilities - 3 up to 5 = $195 (giving you an extra 2 hours) - 3 up to 10 = $700 (giving you an extra 7 hours) - 3 up to 15 = $1,170 (giving you an extra 12 hours) - 3 up to 20 = $1,590 (giving you an extra 17 hours) - 3 up to 30 = $2,460 (giving you an extra 27 hours) - 3 up to 40 = $3,270 (giving you an extra 37 hours) Base Support Base Support $600 $525 Upgrade Possibilities - 5 up to 10 = $505 (giving you an extra 5 hours) - 5 up to 15 = $975 (giving you an extra 10 hours) - 5 up to 20 = $1,395 (giving you an extra 15 hours) - 5 up to 30 = $2,265 (giving you an extra 25 hours) - 5 up to 40 = $3,075 (giving you an extra 35 hours) Regular Support Regular Support $1,200 $1,030 Upgrade Possibilities - 10 up to 15 = $470 (giving you an extra 5 hours) - 10 up to 20 = $890 (giving you an extra 10 hours) - 10 up to 30 = $1,760 (giving you an extra 20 hours) - 10 up to 40 = $2,570 (giving you an extra 30 hours) Optimum Support Optimum Support $1,800 $1,500 Upgrade Possibilities - 15 up to 20 = $420 (giving you an extra 5 hours) - 15 up to 30 = $1,290 (giving you an extra 15 hours) - 15 up to 40 = $2,100 (giving you an extra 25 hours) Premium Support Premium Support $2,400 $1,920 Upgrade Possibilities - 20 up to 30 = $870 (giving you an extra 10 hours) - 20 up to 40 = $1,680 (giving you an extra 20 hours) Ultra Support Ultra Support $3,600 $2,790 Upgrade Possibilities - 30 up to 40 = $810 (giving you an extra 10 hours) [Expand for full details](#fs-unfold-14) ### Order A Support Package: Please complete all required fields! What service would you like to order? == select one == Please select a service. Choose Website Health & Performance Care Plan == please select == Invalid Input Preferred Duration == Select Preferred Duration == Invalid Input **NOTE:** This is simply how many months you’d like the package to run. There are **no lock-in contracts** - it’s completely month-to-month, and you can stop anytime. Just keep in mind this isn’t a “flick a switch and everything’s perfect” service. It’s ongoing care: make improvements, monitor the results, refine, repeat. The longer it runs, the more balanced, effective and polished your website becomes over time. Learn more about the [Website Health & Performance Care Plan](https://www.dpwebdesign.com.au/index.php?Itemid=2375). Are you an existing client? Are you an existing client? Yes No Invalid Input Do you want to UPGRADE from an existing package? Do you want to UPGRADE from an existing package? YES NO, I would like to order a new package YES, but I don't know what my last package was Invalid Input Choose Support Package**\*** == please select == Invalid Input Please let me know what my last package was by... Please let me know what my last package was by... Calling Texting Replying to this email Sending me my last Support Package Status & Worklogs Invalid Input This can now be done in your [Client Portal](https://www.dpwebdesign.com.au/index.php?Itemid=2633). --- ### Your Details --- Name**\*** Please supply your full name Email**\*** Please supply an email address Business name Invalid Input Street address Invalid Input Suburb Invalid Input Town Invalid Input State Invalid Input Country Australia Invalid Input Contact phone Please supply your phone number Notes Invalid Input [ Have Questions? Call Danny - (07) 4773 4719 ](https://www.dpwebdesign.com.au/index.php?Itemid=104 "With Over 20 Years Experience in Web Design!") ## Schema ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.dpwebdesign.com.au" }, { "@type": "ListItem", "position": 2, "name": "Support Packages", "item": "https://www.dpwebdesign.com.au/support" } ] } ``` ```json { "@context": "https://schema.org", "@type": "Article", "mainEntityOfPage": { "@type": "WebPage", "@id": "https://www.dpwebdesign.com.au/support" }, "headline": "Priority Support Packages", "description": "Flexible, Long-Term Support — On Your Terms Priority Support Packages Our support packages are designed with you in mind — no ongoing monthly fees, no pressure to use time before it disappears. Instead, you purchase a block of hours that’s valid for a full five years. Use it when you need it, skip it when you don’t. It’s a flexible, client-friendly approach designed for businesses that need reliable support without being locked into ongoing monthly fees. Support Packages (More) Every minute of support time is tracked in a detailed work log (see work log example ), so you’ll always know how your hours are being used and exactly how much time you have left. It’s clear, flexible, and fair — just the way support should be. The more hours you purchase, the more you save. Packages range from 3 hours to 40 hours, with the hourly rate decreasing as the package size increases. All packages are valid for 5 years and can be upgraded at any time within that window. It's a simple, cost-effective way to access priority support — without the hassle of quotes or unpredictable costs. Worklog Layout In the interest of full transparency and keeping clients up to date, I've started a new policy of sending out worklogs when ever I do work on any support packages. Usually I send out the worklogs when the support package has ended so don't get worried when you see these popping in your inbox. These worklogs are split into 3 sections... 1. Client Information This section provides a summary of your support package. Key details to monitor include the Finish Date and Time Remaining. 2. Worklog History This outlines the work completed, by whom, when, and how long it took. Work notes are brief, technical references; contact us if you need a detailed explanation. 3. Total & Time Remaining Please monitor your remaining time closely and consider upgrading your package before your allocated hours are fully used. Support Package Details The more hours you get, the more money you save. Log-in to Client Portal to View Worklogs Order Package Upgrade your Support Package? Packages run for 60 months - YES 5 years! - and can be upgraded if they are not time expired. Upgrading extends the hours only and not the expiry date, if you purchase a 20hr package then upgrade to a 40hr package 4 years later, the extra 20 hours has a lifespan of 1 year. Order Package The benefits include: No recurring monthly fees. Purchase hours and utilize them over 5 years. Notable cost savings with larger packages. Swift resolution of minor issues. Time-based billing without minimum charges. A website acts as your digital storefront. Regular updates ensure it remains effective and current. Our support packages are designed to be both economical and efficient, allowing you to choose the one that aligns with your needs. Usage of Support Packages These packages can be utilized for a variety of services, including: Maintenance and upgrades of website components. Newsletter creation and dispatch. Shopping cart item management. Graphic design related to the website. Video & Audio editing. And much more! [icon-info] The time frame of the support package is for five (5) years from purchase date or until the allotted hours run out. Packages do NOT automatically renew. Unused hours are non-refundable. Did you know, you can upgrade you support package to more hours? How Upgrades Work [triangle-down] Start with Any Package Choose a 3-hour, 5-hour, 10-hour (or larger) package. Each package is valid for 5 years from purchase. You can upgrade at any time within that period. First Upgrade When you upgrade, you pay less per extra hour than your original package rate. For example, moving from a 5-hour to a 10-hour package adds 5 hours at a lower rate than your first 5. Further Upgrades As long as you haven’t reached the 40-hour package, you can keep upgrading in steps — and the discount applies every time. You’ll always get the lower “bigger package” rate for the extra hours. Why It’s Better Value Upgrading means you never lose what you’ve already paid for. The higher-package rate is carried over, so the total cost ends up the same as if you’d bought the bigger package from the start — but you can spread the cost over time. The Process: If you’re unsure how many hours you need, call us on [client-phone] We’ll send you an invoice and upgrade your package manually. If you haven’t already, send your request via email or phone. Once complete, we’ll send a WORK LOG so you can see hours used, hours left, and work done. Packages & Upgrade Cost Start with any package and upgrade at any time within its 5-year validity. When you upgrade, you only pay the difference — and the extra hours are charged at the cheaper, larger-package rate. This means you always get the best value, whether you move up in small steps or go straight to a bigger package. Order A Support Package:   [triangle-down]", "image": { "@type": "ImageObject", "url": "https://www.dpwebdesign.com.au/" }, "publisher": { "@type": "Organization", "name": "DP Web Design", "logo": { "@type": "ImageObject", "url": "https://www.dpwebdesign.com.au/images/logo-on-white.png" } }, "author": { "@type": "Person", "name": "Danny Poole", "url": "https://www.dpwebdesign.com.au/support" }, "datePublished": "2017-11-12T02:41:07+00:00", "dateCreated": "2017-11-12T02:41:07+00:00", "dateModified": "2026-05-22T01:41:55+00:00" } ```