HOW PRICING WORKS: All technical support is usually taken from pre-purchased support packages. If you're not using a support package charging is calculated hourly based on the length of the call or time of service (in % to the hour) divided or multiplied by the hourly rate. (e.g. 15 min call = 25% of 1 hour, 25% percent of current rate = $27.50)
When a help call is a call placed to DP Web Design for
When a call is placed to DP Web Design for
We don’t claim to know everything and there may be some problems that require specialised attention. If DP Web Design was no help and no solution was found, then you will not be charged for the service.
If the problem was sourced, but then not fixed because of interface limitation (e.g. Phone, screen sharing, etc.) then a partial amount may be invoiced depending if the ongoing problem is fixed by DP Web Design or another service.
Sometimes when a problem is solved another pops up. If another problem occurs in relation to the first problem, then it is safe to assume it can still be classed as the 1st problem therefor would be billed out as normal.
If the new problem is caused by DP Web Design it will be fixed and there will be no time billed.