Packages run for 60 months
- YES 5 years! -
and can be upgraded if they are not time expired.
Upgrading extends the hours only and not the expiry date, if you purchase a 20hr package then upgrade to a 40hr package 4 years later, the extra 20 hours has a lifespan of 1 year.
The time frame of the support package is for five (5) years from purchase date or until the allotted hours run out. Packages do NOT automatically renew.