(07) 4773 4719

Priority Support Packages

D.P. Web Design offers Priority Support Packages that ensure maintenance of your site is our priority. We have found that our clients can request on average 5 hours of site modifications, support and help calls throughout the year, and even hold off on making changes because of cost concerns. Let us make it easier and more cost-effective for you by presenting one of these support packages, as they offer a reduction in hourly rate charges.
The benefits include:
  • Problems solved quickly
  • Significant cost savings - particularly for larger packages
  • Minor issues are fixed quickly and easily
  • Minor changes made within 24 hours
  • Packages only charged for the actual time worked (no 15 minute minimum charge)
Every website needs maintenance from time to time to do the job as your online salesperson, so save money and keep your website up-to-date with the Priority Support Package that is best for you.

Support Packages

The more hours you get, the more money you save.

You can use support packages for any D.P. Web Design's services. The difference between support packages and getting an estimate for a job, is support packages are paid in full up front while estimates are a 1/3 deposit to get started. This is the main reason why these packages are offered to existing clients, because clients know our quality of work and at the fast pace at which it's completed.
(3 hours)

Entry Support


  • Best for Micro Business
  • Saving of $33
  • 3 hours (no rollover)
  • Term: 5 Years
(5 hours)

Base Support


  • Best for Micro to Small Businesses
  • Saving of $70
  • 5 hours (no rollover)
  • Term: 5 Years
(10 hours)

Regular Support


  • Best for Small Businessess
  • Saving of $180
  • 10 hours (no rollover)
  • Term: 5 Years
(15 hours)

Regular Support Plus


  • Saving of $330
  • 15 hours (no rollover)
  • Term: 5 Years
(20 hours)

Premium Support


  • Best for Online Businesses
  • A considerable saving of $480
  • 20 hours (no rollover)
  • Term: 5 Years
(30 hours)

Premium Support Plus


  • A huge saving of $780
  • 30 hours (no rollover)
  • Term: 5 Years
(40 hours)

Super Support


  • Best for Site Upgrades
  • A massive saving of $1,100
  • 40 hours (no rollover)
  • Term: 5 Years
(60 hours)

Mega Support


  • Good for Site Management
  • A colossal saving of $1,860
  • 60 hours (no rollover)
  • Term: 5 Years

Upgrade your Support Package?

Packages run for 60 months
- YES 5 years! -
and can be upgraded if they are not time expired.

Upgrading extends the hours only and not the expiry date, if you purchase a 20hr package then upgrade to a 40hr package 4 years later, the extra 20 hours has a lifespan of 1 year.

What can you use support packages for?

  • Maintenance of existing website components, modules & plug-ins
  • Site template upgrades
  • Wordpress & Joomla maintenance
  • Joomla major version upgrades (v1.5/v2.5 to the latest)
  • Newsletter creation & sending
  • Calendar & event maintaining
  • Slideshow banners & image galleries upkeep
  • Shopping cart item maintenance, addition & editing
  • Menu, image, page & content information updating, creation or insertion
  • Liaisons, support & help via phone, email, screen sharing on existing website components, modules & plug-ins
  • Graphic artwork & image manipulation relating to your website
  • Help calls & screen sharing concerning email configuration, signatures & setup
  • Install, setup, styling & configuration of new components, plugins & modules
  • Video & Audio Editing
  • in short... ANYTHING WE KNOW HOW TO DO!
The time frame of the support package is for five (5) years from purchase date or until the allotted hours run out. Packages do NOT automatically renew.

Packages Summary

HoursPackage NameCost/Save
3 hours
Entry Support
$297 (save $33)
5 hours
Base Support
$480 (save $70)
10 hours
Regular Support
$920 (save $180)
15 hours
Regular Support Plus
$1,320 (save $330)
20 hours
Premium Support
$1,720 (save $480)
30 hours
Premium Support Plus
$2,520 (save $780)
40 hours
Super Support
$3,300 (save $1,100)
60 hours
Mega Support
$4,740 (save $1,860)

The Process:

  • If you're unsure on how many hour you need then call us - (07) 4773 4719
  • Fill in the form below and we'll manually process your order and send you an invoice.
  • If you havn't already done so email of phone us with your work request.
  • Once we've completed the work we'll send you a WORK LOG letting you know your support package status.
  • Worklog consists of time, date, work completed, total time and time remaining.

Purchase Support Package

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Did You Know?

We Price Match

If you send us an official quote by a reputable developer we will match their price and services*

Conditions of Price Match:

  • Please supply an official quote sent to your name or business name by a reputable developer.
  • Unfortunatly quotes from overseas companies are not valid, quoting company must have an ABN.
  • We can only provide price matching for services we provide. Unfortunatly we can't price match guarantee because unlike other matching offers we arn't selling goods like alcohol or TVs from a single supplyer and some work may be outside the scope of what we supply.
  • We have the right to refuse a price match if conditions are not met.
  • Email your quote to

Contact Details

(07) 4773 4719
0412 342 206

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Office Location

5 Trembath Crescent, Kirwan
Townsville, QLD, Australia, 4817
Google Map - Visitation by Appointment

Office Hours

Mon-Fri: 9:00am - 5:30pm
Saturday & Sunday: Closed
Visitation by Appointment

Keep up to Date

Hmmm, a newsletter for a web design company... BORING! OK sometimes, but I will be sharing nerdy internat and web design things that you might find useful for your business.


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