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Priority Support Packages

All support packages run for a term of 5 years, purchase a support package and you have 5 years to use those hours.

Understanding the significance of a well-maintained website, we present our Priority Support Packages. On average, our clients seek around 5 hours of support annually. To make this process more budget-friendly, we've devised packages with discounted hourly rates.

The benefits include:

  • No recurring monthly fees. Purchase hours and utilize them over 5 years.
  • Notable cost savings with larger packages.
  • Swift resolution of minor issues.
  • Time-based billing without minimum charges.
A website acts as your digital storefront. Regular updates ensure it remains effective and current. Our support packages are designed to be both economical and efficient, allowing you to choose the one that aligns with your needs.

Usage of Support Packages

These packages can be utilized for a variety of services, including:
  • Maintenance and upgrades of website components.
  • Newsletter creation and dispatch.
  • Shopping cart item management.
  • Graphic design related to the website.
  • Video & Audio editing.
  • And much more!
The time frame of the support package is for five (5) years from purchase date or until the allotted hours run out. Packages do NOT automatically renew.

Did you know, you can upgrade you support package to more hours?

How Upgrades Work

  • Primary Package

    Depending on your needs, you can start with a 3-hour or 40-hour package. Once you begin your first package, it is valid for 5 years from the start date. You have the option to upgrade at any time during these 5 years.

  • 1st Upgrade

    We operate on an hourly rate, and our Support Packages offer a reduced hourly rateā€”the more hours you purchase, the less you pay per hour. It's similar to a rewards program: the more you buy, the more you save. For example, if you're upgrading from a 5-hour to a 10-hour package, you gain an additional 5 hours at a lower rate than the first 5.

  • Following Upgrades

    Providing you haven't previously upgraded to a 40-hour package, the same principle applies for any future upgrades: the more you buy, the more you save. You can view all the upgrade options in the 'Packages & Upgrade Costs' section. If you're currently on a 10-hour package, you can upgrade in any increment up to 40 hours, benefiting from the reduced rate of the larger package.

  • Savings

    These upgrades are designed to benefit you, our clients. Unlike some IT companies, where you pay a monthly fee for a set number of hours regardless of usage, our system is more flexible. Whether you incrementally work your way up to a 40-hour package (e.g., starting from 3, 5, 10, 30, and then finally to 40 hours) or directly purchase a 40-hour package, the total cost remains the same. This approach ensures you receive the full benefit of the hours you've purchased, as the reduced hourly rate is applied to each upgrade.

The Process:

  • If you're unsure on how many hour you need then call us - (07) 4773 4719
  • Fill in the form below and we'll manually review & process your order then send you an invoice.
  • If you havn't already done so email or phone us with your work request.
  • Once we've completed the work we'll send you a WORK LOG letting you know your support package status.
  • Worklog consists of time, date, work completed, total time and time remaining.

Packages & Upgrade Cost

Starting with any package, you can upgrade to a higher tier within the 5-year validity. The cost advantage of the higher package is carried over during upgrades, ensuring you always get the best value.
3 hour Entry Support
$360 $330
Upgrade Possibilities
    • 3 up to 5 Hours = $195 (giving you an extra 2 hours)
    • 3 up to 10 Hours = $700 (giving you an extra 7 hours)
    • 3 up to 15 Hours = $1,170 (giving you an extra 12 hours)
    • 3 up to 20 Hours = $1,590 (giving you an extra 17 hours)
    • 3 up to 30 Hours = $2,460 (giving you an extra 27 hours)
    • 3 up to 40 Hours = $3,270 (giving you an extra 37 hours)
5 hours Base Support
$600 $525
Upgrade Possibilities
    • 5 up to 10 Hours = $505 (giving you an extra 5 hours)
    • 5 up to 15 Hours = $975 (giving you an extra 10 hours)
    • 5 up to 20 Hours = $1,395 (giving you an extra 15 hours)
    • 5 up to 30 Hours = $2,265 (giving you an extra 25 hours)
    • 5 up to 40 Hours = $3,075 (giving you an extra 35 hours)
10 hours Regular Support
$1,200 $1,030
Upgrade Possibilities
    • 10 up to 15 Hours = $470 (giving you an extra 5 hours)
    • 10 up to 20 Hours = $890 (giving you an extra 10 hours)
    • 10 up to 30 Hours = $1,760 (giving you an extra 20 hours)
    • 10 up to 40 Hours = $2,570 (giving you an extra 30 hours)
15 hours Optimum Support
$1,800 $1,500
Upgrade Possibilities
    • 15 up to 20 Hours = $420 (giving you an extra 5 hours)
    • 15 up to 30 Hours = $1,290 (giving you an extra 15 hours)
    • 15 up to 40 Hours = $2,100 (giving you an extra 25 hours)
20 hours Premium Support
$2,400 $1,920
Upgrade Possibilities
    • 20 up to 30 Hours = $870 (giving you an extra 10 hours)
    • 20 up to 40 Hours = $1,680 (giving you an extra 20 hours)
30 hours Ultra Support
$3,600 $2,790
Upgrade Possibilities
    • 30 up to 40 Hours = $810 (giving you an extra 10 hours)

Order Support Package:

For a deeper dive into our offerings, from our design process to client testimonials, feel free to explore our website or get in touch with us.
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