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Priority Support Packages

DP Web Design offers Priority Support Packages that ensure maintenance of your site is our priority. We have found that our clients can request on average 5 hours of site modifications, support and help calls throughout the year, and even hold off on making changes because of cost concerns. Let us make it easier and more cost-effective for you by presenting one of these support packages, as they offer a reduction in hourly rate charges.
The benefits include:
  • No monthly ongoing support costs, purchase your hours and you have 5 years to use them up.
  • Significant cost savings - particularly for larger packages
  • Minor issues are fixed quickly and easily
  • Packages only charged for the actual time worked (no 15 minute minimum charge)
Every website needs maintenance from time to time to do the job as your online salesperson, so save money and keep your website up-to-date with the Priority Support Package that is best for you.

Support Packages

The more hours you get, the more money you save.
You can use support packages for any DP Web Design 's services. The difference between support packages and getting an estimate for a job, is support packages are paid in full up front while estimates are a 1/3 deposit to get started. This is the main reason why these packages are offered to existing clients, because clients know our quality of work and at the fast pace at which it's completed.
3 hours

Entry Support

$297

  • Best for Micro Business
  • Saving of $33
  • 3 hours (no rollover)
  • Term: 5 Years
Order package
5 hours

Base Support

$480

  • Best for Micro to Small Businesses
  • Saving of $70
  • 5 hours (no rollover)
  • Term: 5 Years
Order package
10 hours

Regular Support

$920

  • Best for Small Businessess
  • Saving of $180
  • 10 hours (no rollover)
  • Term: 5 Years
Order package
15 hours

Optimum Support

$1,320

  • Saving of $330
  • 15 hours (no rollover)
  • Term: 5 Years
Order package
20 hours

Premium Support

$1,720

  • Best for Online Businesses
  • A considerable saving of $480
  • 20 hours (no rollover)
  • Term: 5 Years
Order package
30 hours

Ultra Support

$2,520

  • A huge saving of $780
  • 30 hours (no rollover)
  • Term: 5 Years
Order package
40 hours

Super Support

$3,300

  • Best for Site Upgrades
  • A massive saving of $1,100
  • 40 hours (no rollover)
  • Term: 5 Years
Order package
60 hours

Mega Support

$4,740

  • Good for Site Management
  • A colossal saving of $1,860
  • 60 hours (no rollover)
  • Term: 5 Years
Order package

Upgrade your Support Package?

Packages run for 60 months
- YES 5 years! -
and can be upgraded if they are not time expired.

Upgrading extends the hours only and not the expiry date, if you purchase a 20hr package then upgrade to a 40hr package 4 years later, the extra 20 hours has a lifespan of 1 year.

Order package

What can you use support packages for?

  • Maintenance of existing website components, modules & plug-ins
  • Site template upgrades
  • Wordpress & Joomla maintenance
  • Joomla major version upgrades (v1.5/v2.5 to the latest)
  • Newsletter creation & sending
  • Calendar & event maintaining
  • Slideshow banners & image galleries upkeep
  • Shopping cart item maintenance, addition & editing
  • Menu, image, page & content information updating, creation or insertion
  • Liaisons, support & help via phone, email, screen sharing on existing website components, modules & plug-ins
  • Graphic artwork & image manipulation relating to your website
  • Help calls & screen sharing concerning email configuration, signatures & setup
  • Install, setup, styling & configuration of new components, plugins & modules
  • Video & Audio Editing
  • in short... ANYTHING WE KNOW HOW TO DO!
The time frame of the support package is for five (5) years from purchase date or until the allotted hours run out. Packages do NOT automatically renew.

Did you know, you can upgrade you support package to more hours?

How Upgrades Work

  • Primary Package

    Depending on how much work is required you can start at a 3 or 60 hour package. When you start your first package it runs for 5 years from the start date. You can keep on upgrading over the next 5 years if you like.

  • 1st Upgrade

    We work from an hourly rate and Support Packages reduce that hourly rate with more hours you buy. Think of it as a rewards program, the more you buy the more you save. So if you're upgrading from a 5 to 10 hour package you're gaining another 5 hours cheaper than the first 5.

  • Following Upgrades

    Providing you didn't upgrade to a 60 hour package previously, the same rule applies for any future upgrades (the more you buy the more you save). You can see all the upgrade possibilities in the 'Packages & Upgrade Cost' section. If you're on a 10 hour package you have the possibility to upgrade at any incriment up to 60 hours while taking benafit of the higher package reduced rate.

  • Savings

    These upgrades are for the benafit of you (our clients), we don't work like IT companies where you pay a monthly fee and have a set amount of hours weather you use them or not. If you work your way up to 60 hours by any package incriment (e.g. 3, 5, 10, 40 and then finally to a 60 hour package) or just outright buy a 60 hour package you will still end up paying the same amount, and get the full benafit of the hours you've purchased as the cheaper hourly rate is carried through to each upgrade.

The Process:

  • If you're unsure on how many hour you need then call us - (07) 4773 4719
  • Fill in the form below and we'll manually review & process your order then send you an invoice.
  • If you havn't already done so email or phone us with your work request.
  • Once we've completed the work we'll send you a WORK LOG letting you know your support package status.
  • Worklog consists of time, date, work completed, total time and time remaining.

Packages & Upgrade Cost

Packages can be upgraded if they are not time expired, upgrade extends hours only and not the expiry date. Your expiry date on any package is 5 years from the date of purchase.
3 hour Entry Support
$330 $297
Upgrade Possibilities
    • 3 up to 5 Hours = $183 (giving you an extra 2 hours)
    • 3 up to 10 Hours = $623 (giving you an extra 7 hours)
    • 3 up to 15 Hours = $1,023 (giving you an extra 12 hours)
    • 3 up to 20 Hours = $1,423 (giving you an extra 17 hours)
    • 3 up to 30 Hours = $2,223 (giving you an extra 27 hours)
    • 3 up to 40 Hours = $3,003 (giving you an extra 37 hours)
    • 3 up to 60 Hours = $4,443 (giving you an extra 57 hours)
5 hours Base Support
$550 $480
Upgrade Possibilities
    • 5 up to 10 Hours = $440 (giving you an extra 5 hours)
    • 5 up to 15 Hours = $840 (giving you an extra 10 hours)
    • 5 up to 20 Hours = $1,240 (giving you an extra 15 hours)
    • 5 up to 30 Hours = $2,040 (giving you an extra 25 hours)
    • 5 up to 40 Hours = $2,820 (giving you an extra 35 hours)
    • 5 up to 60 Hours = $4,260 (giving you an extra 55 hours)
10 hours Regular Support
$1,100 $920
Upgrade Possibilities
    • 10 up to 15 Hours = $400 (giving you an extra 5 hours)
    • 10 up to 20 Hours = $800 (giving you an extra 10 hours)
    • 10 up to 30 Hours = $1,600 (giving you an extra 20 hours)
    • 10 up to 40 Hours = $2,380 (giving you an extra 30 hours)
    • 10 up to 60 Hours = $3,820 (giving you an extra 50 hours)
15 hours Optimum Support
$1,650 $1,320
Upgrade Possibilities
    • 15 up to 20 Hours = $400 (giving you an extra 5 hours)
    • 15 up to 30 Hours = $1,200 (giving you an extra 15 hours)
    • 15 up to 40 Hours = $1,980 (giving you an extra 25 hours)
    • 15 up to 60 Hours = $3,420 (giving you an extra 45 hours)
20 hours Premium Support
$2,200 $1,720
Upgrade Possibilities
    • 20 up to 30 Hours = $800 (giving you an extra 10 hours)
    • 20 up to 40 Hours = $1,580 (giving you an extra 20 hours)
    • 20 up to 60 Hours = $3,020 (giving you an extra 40 hours)
30 hours Ultra Support
$3,300 $2,520
Upgrade Possibilities
    • 30 up to 40 Hours = $780 (giving you an extra 10 hours)
    • 30 up to 60 Hours = $2,220 (giving you an extra 30 hours)
40 hours Super Support
$4,400 $3,300
Upgrade Possibilities
    • 40 up to 60 Hours = $1,440 (giving you an extra 20 hours)
60 hours Super Support
$6,600 $4,740
Upgrade Possibilities
    • No upgrade possibilities.

Order Support Package:

Purchase Support Package

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Did You Know?

We Price Match

If you send us an official quote by a reputable developer we will match their price and services*

Conditions of Price Match:

  • Please supply an official quote sent to your name or business name by a reputable developer.
  • Unfortunatly quotes from overseas companies are not valid, quoting company must have an ABN.
  • We can only provide price matching for services we provide. Unfortunatly we can't price match guarantee because unlike other matching offers we arn't selling goods like alcohol or TVs from a single supplyer and some work may be outside the scope of what we supply.

Contact Details

(07) 4773 4719
0412 342 206
danpoole@dpwebdesign.com.au

Office Location

5 Trembath Crescent, Kirwan
Townsville, QLD, Australia, 4817
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Office Hours

Mon-Fri: 9:00am - 5:30pm
Saturday & Sunday: Closed
Visitation by Appointment

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