Packages run for 60 months
- YES 5 years! -
and can be upgraded if they are not time expired.
Upgrading extends the hours only and not the expiry date, if you purchase a 20hr package then upgrade to a 40hr package 4 years later, the extra 20 hours has a lifespan of 1 year.
We work from an hourly rate and Support Packages reduce that hourly rate with more hours you buy. Think of it as a rewards program, the more you buy the more you save. So if you're upgrading from a 5 to 10 hour package you're gaining another 5 hours cheaper than the first 5.