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(07) 4773 4719

Flexible, Long-Term Support — On Your Terms

Priority Support Packages

Our support packages are designed with you in mind — no ongoing monthly fees, no pressure to use time before it disappears. Instead, you purchase a block of hours that’s valid for a full five years. Use it when you need it, skip it when you don’t. It’s a client-friendly approach you won’t find anywhere else — and if you do, chances are they copied it from us.

Every minute of support time is tracked in a detailed work log (see work log example ), so you’ll always know how your hours are being used and exactly how much time you have left. It’s clear, flexible, and fair — just the way support should be.

Support Package Details

The more hours you get, the more money you save.
Have Questions? Call Danny - (07) 4773 4719

The more hours you purchase, the more you save. Packages range from 3 hours to 40 hours, with the hourly rate decreasing as the package size increases. All packages are valid for 5 years and can be upgraded at any time within that window. It's a simple, cost-effective way to access priority support — without the hassle of quotes or unpredictable costs.

03 hours

Entry Support

$330

Saving of $30
03 hours
Upgradable: Yes
5 Years
Upgrade Possibilities
UpgradePriceXtra Hours
3 up to 5 hours
$195
2 hours
3 up to 10 hours
$700
7 hours
3 up to 15 hours
$1,170
12 hours
3 up to 20 hours
$1,590
17 hours
3 up to 30 hours
$2,460
27 hours
3 up to 40 hours
$3,270
37 hours
Order Package
05 hours

Base Support

$525

Saving of $75
05 hours
Upgradable: Yes
5 Years
Upgrade Possibilities
UpgradePriceXtra Hours
5 up to 10 hours
$505
5 hours
5 up to 15 hours
$975
10 hours
5 up to 20 hours
$1,395
15 hours
5 up to 30 hours
$2,265
25 hours
5 up to 40 hours
$3,075
35 hours
Order Package
10 hours

Regular Support

$1,030

Saving of $170
10 hours
Upgradable: Yes
5 Years
Upgrade Possibilities
UpgradePriceXtra Hours
10 up to 15 hours
$470
5 hours
10 up to 20 hours
$890
10 hours
10 up to 30 hours
$1,760
20 hours
10 up to 40 hours
$2,570
30 hours
Order Package
15 hours

Optimum Support

$1,500

Saving of $300
15 hours
Upgradable: Yes
5 Years
Upgrade Possibilities
UpgradePriceXtra Hours
15 up to 20 hours
$420
5 hours
15 up to 30 hours
$1,290
15 hours
15 up to 40 hours
$2,100
25 hours
Order Package
20 hours

Premium Support

$1,920

A considerable saving of $480
20 hours
Upgradable: Yes
5 Years
Upgrade Possibilities
UpgradePriceXtra Hours
20 up to 30 hours
$870
10 hours
20 up to 40 hours
$1,680
20 hours
Order Package
30 hours

Ultra Support

$2,790

A huge saving of $810
30 hours
Upgradable: Yes
5 Years
Upgrade Possibilities
UpgradePriceXtra Hours
30 up to 40 hours
$810
10 hours
Order Package
40 hours

Super Support

$3,600

A massive saving of $1,200
40 hours
Upgradable: No
5 Years
Upgrade Possibilities
Order Package

Upgrade your Support Package?

Packages run for 60 months
- YES 5 years! -
and can be upgraded if they are not time expired.

Upgrading extends the hours only and not the expiry date, if you purchase a 20hr package then upgrade to a 40hr package 4 years later, the extra 20 hours has a lifespan of 1 year.

Order Package

The benefits include:

  • No recurring monthly fees. Purchase hours and utilize them over 5 years.
  • Notable cost savings with larger packages.
  • Swift resolution of minor issues.
  • Time-based billing without minimum charges.
A website acts as your digital storefront. Regular updates ensure it remains effective and current. Our support packages are designed to be both economical and efficient, allowing you to choose the one that aligns with your needs.

Usage of Support Packages

These packages can be utilized for a variety of services, including:
  • Maintenance and upgrades of website components.
  • Newsletter creation and dispatch.
  • Shopping cart item management.
  • Graphic design related to the website.
  • Video & Audio editing.
  • And much more!
The time frame of the support package is for five (5) years from purchase date or until the allotted hours run out. Packages do NOT automatically renew. Unused hours are non-refundable.

Did you know, you can upgrade you support package to more hours?

How Upgrades Work

  • Primary Package

    Depending on your needs, you can start with a 3-hour or 40-hour package. Once you begin your first package, it is valid for 5 years from the start date. You have the option to upgrade at any time during these 5 years.

  • 1st Upgrade

    We operate on an hourly rate, and our Support Packages offer a reduced hourly rate—the more hours you purchase, the less you pay per hour. It's similar to a rewards program: the more you buy, the more you save. For example, if you're upgrading from a 5-hour to a 10-hour package, you gain an additional 5 hours at a lower rate than the first 5.

  • Following Upgrades

    Providing you haven't previously upgraded to a 40-hour package, the same principle applies for any future upgrades: the more you buy, the more you save. You can view all the upgrade options in the 'Packages & Upgrade Costs' section. If you're currently on a 10-hour package, you can upgrade in any increment up to 40 hours, benefiting from the reduced rate of the larger package.

  • Savings

    These upgrades are designed to benefit you, our clients. Unlike some IT companies, where you pay a monthly fee for a set number of hours regardless of usage, our system is more flexible. Whether you incrementally work your way up to a 40-hour package (e.g., starting from 3, 5, 10, 30, and then finally to 40 hours) or directly purchase a 40-hour package, the total cost remains the same. This approach ensures you receive the full benefit of the hours you've purchased, as the reduced hourly rate is applied to each upgrade.

The Process:

  • If you're unsure on how many hour you need then call us - (07) 4773 4719
  • Fill in the form below and we'll manually review & process your order then send you an invoice.
  • If you havn't already done so email or phone us with your work request.
  • Once we've completed the work we'll send you a WORK LOG letting you know your support package status.
  • Worklog consists of time, date, work completed, total time and time remaining.

Packages & Upgrade Cost

Starting with any package, you can upgrade to a higher tier within the 5-year validity. The cost advantage of the higher package is carried over during upgrades, ensuring you always get the best value.
3 hour Entry Support
$360 $330
Upgrade Possibilities
    • 3 up to 5 Hours = $195 (giving you an extra 2 hours)
    • 3 up to 10 Hours = $700 (giving you an extra 7 hours)
    • 3 up to 15 Hours = $1,170 (giving you an extra 12 hours)
    • 3 up to 20 Hours = $1,590 (giving you an extra 17 hours)
    • 3 up to 30 Hours = $2,460 (giving you an extra 27 hours)
    • 3 up to 40 Hours = $3,270 (giving you an extra 37 hours)
5 hours Base Support
$600 $525
Upgrade Possibilities
    • 5 up to 10 Hours = $505 (giving you an extra 5 hours)
    • 5 up to 15 Hours = $975 (giving you an extra 10 hours)
    • 5 up to 20 Hours = $1,395 (giving you an extra 15 hours)
    • 5 up to 30 Hours = $2,265 (giving you an extra 25 hours)
    • 5 up to 40 Hours = $3,075 (giving you an extra 35 hours)
10 hours Regular Support
$1,200 $1,030
Upgrade Possibilities
    • 10 up to 15 Hours = $470 (giving you an extra 5 hours)
    • 10 up to 20 Hours = $890 (giving you an extra 10 hours)
    • 10 up to 30 Hours = $1,760 (giving you an extra 20 hours)
    • 10 up to 40 Hours = $2,570 (giving you an extra 30 hours)
15 hours Optimum Support
$1,800 $1,500
Upgrade Possibilities
    • 15 up to 20 Hours = $420 (giving you an extra 5 hours)
    • 15 up to 30 Hours = $1,290 (giving you an extra 15 hours)
    • 15 up to 40 Hours = $2,100 (giving you an extra 25 hours)
20 hours Premium Support
$2,400 $1,920
Upgrade Possibilities
    • 20 up to 30 Hours = $870 (giving you an extra 10 hours)
    • 20 up to 40 Hours = $1,680 (giving you an extra 20 hours)
30 hours Ultra Support
$3,600 $2,790
Upgrade Possibilities
    • 30 up to 40 Hours = $810 (giving you an extra 10 hours)

Order A Support Package:

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Have Questions? Call Danny - (07) 4773 4719