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(07) 4773 4719

Flexible, Long-Term Support — On Your Terms

Priority Support Packages

Our support packages are designed with you in mind — no ongoing monthly fees, no pressure to use time before it disappears. Instead, you purchase a block of hours that’s valid for a full five years. Use it when you need it, skip it when you don’t. It’s a client-friendly approach you won’t find anywhere else — and if you do, chances are they copied it from us.

Every minute of support time is tracked in a detailed work log (see work log example ), so you’ll always know how your hours are being used and exactly how much time you have left. It’s clear, flexible, and fair — just the way support should be.

The more hours you purchase, the more you save. Packages range from 3 hours to 40 hours, with the hourly rate decreasing as the package size increases. All packages are valid for 5 years and can be upgraded at any time within that window. It's a simple, cost-effective way to access priority support — without the hassle of quotes or unpredictable costs.

Worklog Layout

In the interest of full transparency and keeping clients up to date, I've started a new policy of sending out worklogs when ever I do work on any support packages. Usually I send out the worklogs when the support package has ended so don't get worried when you see these popping in your inbox.

These worklogs are split into 3 sections...

Have Questions? Call Danny - (07) 4773 4719
Expand for full details

Support Package Details

The more hours you get, the more money you save.
03 hours

Entry Support

$330

Saving of $30
03 hours
Upgradable: Yes
5 Years
Upgrade Possibilities
UpgradePriceXtra Hours
3 up to 5 hours
$195
2 hours
3 up to 10 hours
$700
7 hours
3 up to 15 hours
$1,170
12 hours
3 up to 20 hours
$1,590
17 hours
3 up to 30 hours
$2,460
27 hours
3 up to 40 hours
$3,270
37 hours
Order Package
05 hours

Base Support

$525

Saving of $75
05 hours
Upgradable: Yes
5 Years
Upgrade Possibilities
UpgradePriceXtra Hours
5 up to 10 hours
$505
5 hours
5 up to 15 hours
$975
10 hours
5 up to 20 hours
$1,395
15 hours
5 up to 30 hours
$2,265
25 hours
5 up to 40 hours
$3,075
35 hours
Order Package
10 hours

Regular Support

$1,030

Saving of $170
10 hours
Upgradable: Yes
5 Years
Upgrade Possibilities
UpgradePriceXtra Hours
10 up to 15 hours
$470
5 hours
10 up to 20 hours
$890
10 hours
10 up to 30 hours
$1,760
20 hours
10 up to 40 hours
$2,570
30 hours
Order Package
15 hours

Optimum Support

$1,500

Saving of $300
15 hours
Upgradable: Yes
5 Years
Upgrade Possibilities
UpgradePriceXtra Hours
15 up to 20 hours
$420
5 hours
15 up to 30 hours
$1,290
15 hours
15 up to 40 hours
$2,100
25 hours
Order Package
20 hours

Premium Support

$1,920

A considerable saving of $480
20 hours
Upgradable: Yes
5 Years
Upgrade Possibilities
UpgradePriceXtra Hours
20 up to 30 hours
$870
10 hours
20 up to 40 hours
$1,680
20 hours
Order Package
30 hours

Ultra Support

$2,790

A huge saving of $810
30 hours
Upgradable: Yes
5 Years
Upgrade Possibilities
UpgradePriceXtra Hours
30 up to 40 hours
$810
10 hours
Order Package
40 hours

Super Support

$3,600

A massive saving of $1,200
40 hours
Upgradable: No
5 Years
Order Package

Upgrade your Support Package?

Packages run for 60 months
- YES 5 years! -
and can be upgraded if they are not time expired.

Upgrading extends the hours only and not the expiry date, if you purchase a 20hr package then upgrade to a 40hr package 4 years later, the extra 20 hours has a lifespan of 1 year.

Order Package

The benefits include:

  • No recurring monthly fees. Purchase hours and utilize them over 5 years.
  • Notable cost savings with larger packages.
  • Swift resolution of minor issues.
  • Time-based billing without minimum charges.
A website acts as your digital storefront. Regular updates ensure it remains effective and current. Our support packages are designed to be both economical and efficient, allowing you to choose the one that aligns with your needs.

Usage of Support Packages

These packages can be utilized for a variety of services, including:
  • Maintenance and upgrades of website components.
  • Newsletter creation and dispatch.
  • Shopping cart item management.
  • Graphic design related to the website.
  • Video & Audio editing.
  • And much more!
The time frame of the support package is for five (5) years from purchase date or until the allotted hours run out. Packages do NOT automatically renew. Unused hours are non-refundable.

Did you know, you can upgrade you support package to more hours?

How Upgrades Work

  • Start with Any Package

    Choose a 3-hour, 5-hour, 10-hour (or larger) package. Each package is valid for 5 years from purchase. You can upgrade at any time within that period.

  • First Upgrade

    When you upgrade, you pay less per extra hour than your original package rate. For example, moving from a 5-hour to a 10-hour package adds 5 hours at a lower rate than your first 5.

  • Further Upgrades

    As long as you haven’t reached the 40-hour package, you can keep upgrading in steps — and the discount applies every time. You’ll always get the lower “bigger package” rate for the extra hours.

  • Why It’s Better Value

    Upgrading means you never lose what you’ve already paid for. The higher-package rate is carried over, so the total cost ends up the same as if you’d bought the bigger package from the start — but you can spread the cost over time.

The Process:

  • If you’re unsure how many hours you need, call us on (07) 4773 4719
  • We’ll send you an invoice and upgrade your package manually.
  • If you haven’t already, send your request via email or phone.
  • Once complete, we’ll send a WORK LOG so you can see hours used, hours left, and work done.

Packages & Upgrade Cost

Start with any package and upgrade at any time within its 5-year validity. When you upgrade, you only pay the difference — and the extra hours are charged at the cheaper, larger-package rate. This means you always get the best value, whether you move up in small steps or go straight to a bigger package.

Entry Support Entry Support
$360 $330
Upgrade Possibilities
  • 3 up to 5 = $195 (giving you an extra 2 hours)
  • 3 up to 10 = $700 (giving you an extra 7 hours)
  • 3 up to 15 = $1,170 (giving you an extra 12 hours)
  • 3 up to 20 = $1,590 (giving you an extra 17 hours)
  • 3 up to 30 = $2,460 (giving you an extra 27 hours)
  • 3 up to 40 = $3,270 (giving you an extra 37 hours)
Base Support Base Support
$600 $525
Upgrade Possibilities
  • 5 up to 10 = $505 (giving you an extra 5 hours)
  • 5 up to 15 = $975 (giving you an extra 10 hours)
  • 5 up to 20 = $1,395 (giving you an extra 15 hours)
  • 5 up to 30 = $2,265 (giving you an extra 25 hours)
  • 5 up to 40 = $3,075 (giving you an extra 35 hours)
Regular Support Regular Support
$1,200 $1,030
Upgrade Possibilities
  • 10 up to 15 = $470 (giving you an extra 5 hours)
  • 10 up to 20 = $890 (giving you an extra 10 hours)
  • 10 up to 30 = $1,760 (giving you an extra 20 hours)
  • 10 up to 40 = $2,570 (giving you an extra 30 hours)
Optimum Support Optimum Support
$1,800 $1,500
Upgrade Possibilities
  • 15 up to 20 = $420 (giving you an extra 5 hours)
  • 15 up to 30 = $1,290 (giving you an extra 15 hours)
  • 15 up to 40 = $2,100 (giving you an extra 25 hours)
Premium Support Premium Support
$2,400 $1,920
Upgrade Possibilities
  • 20 up to 30 = $870 (giving you an extra 10 hours)
  • 20 up to 40 = $1,680 (giving you an extra 20 hours)
Ultra Support Ultra Support
$3,600 $2,790
Upgrade Possibilities
  • 30 up to 40 = $810 (giving you an extra 10 hours)
Expand for full details

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Have Questions? Call Danny - (07) 4773 4719