DP Web Design offers an all in one trouble & worry free hosting package for our clients that we build websites for. It comes with website support & hacking insurance.
Yes, we do offer smaller hosting only packages! The following do not include website support, but do include any hosting or email related support issues.
To call this a hosting package is not an accurate description, it is not enough just to build a site, then leave it unmanaged where software versions go out of date allowing security breaches over time. When you host with us your site is monitored and any security issues are managed and fixed when found as a part of this hosting package. Plus, you get one hour support for any website changes you require throughout the year. Don't confuse this with server, hosting or email support, if there is an issue there, we'll fix it.
We like to make it simple so DP Web Design offers one hosting package that works for all of our websites. It is a must that your business stays ONLINE, so we make sure you get fast & reliable servers.
AUSTRALIAN SERVERS: Your website will be hosted on a server directly managed and controlled by DP Web Design . Our servers only includes sites we built and does not include websites that attract hackers.
BACKUPS: Your business website will be backed up and stored at multiple locations to ensure the latest version of your website is continuously available and accessible.
ANTI-VIRUS: Your website will be monitored by anti-virus & exploit prevention software ensuring ongoing high levels of security.
HACKING INSURANCE: In the unlikely case of hacking or any other major problem with your website, DP Web Design will be able to restore it from the most recent backup within a short time frame at no cost to you.
GOOD AS NEW: In the worst case scenario if your site is hacked beyond repair and for some reason a backup is not available DP Web Design will rebuild your site from the start.
UPDATES: Your website is kept up to dated with the latest secure version as they become available to us ensuring ongoing high levels of security.
One hour website support is included with your hosting & security package. Don't confuse this with server, hosting or email support, if there is an issue there, we'll fix it. Our included one hour website support usually includes the following:
If you have another website with DP Web Design , this is classed as a 'Secondary' package and this is charged at a reduced rate of $55 per year. As an example if you have 4 websites with DP Web Design you have 1 Primary @ $385 p/y & 3 Secondary @ $55 p/y each.
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Yes you are more than welcome to source and use your own hosting with DP Web Design . The only downside to this is that "We know our servers and their Administration Panels and what they can & can't do". We can work with them fast therefore saving you money, so depending on your hosting company and what software versions they run & what restrictions they have on their servers we may have to problem solve unknown errors therefore adding to the overall bill.
You are under no obligation to have your website hosted by DP Web Design , if you choose to host elsewhere we accept no responsibility for any problems or down time that you may experience as a result of problems with your web host provider. Should you experience any problems with your web host provider and require DP Web Design to troubleshoot these problems and get your site up and running, you will be charged at our normal hourly rate.
If you cannot afford to have your website down for days due to hacking or other web hosting problems, we strongly urge you to use the hosting & security package offered by DP Web Design .
If you choose to have your website hosted elsewhere, DP Web Design can provide you with a list of hosting companies with the clear understanding that you use these organisations at your own risk.
A website is just a collection of small files consisting of HTML or php pages, pictures, audio, video and much more, much like a bunch of linking word documents. All these files link together and make your web site.
The main setup, navigation and pictures that make up a basic site can usually fit on a the old 3.5" floppy disk (remember them?... Nope! Well then let's say a small USB drive). Now, because of NBN connections in almost every house, websites can afford to be larger in size and have more interactive content.
The files that can consume a lot of hard disk space and traffic are:
An Internet hosting service is a company that has their computers connected to the Internet 24 hours a day, 7 days a week. Think of these computers as real estate and you rent the space needed to house your business (the afore mentioned website files).
When you choose to have your website built by us you are under no obligation to have your website hosted by DP Web Design . If you choose to host elsewhere, we accept no responsibility for any problems or down time that you may experience as a result of problems with your web host provider. Should you experience any problems with your web host provider and require DP Web Design to troubleshoot these problems and get your site up and running, you will be charged at our normal hourly rate.
If you cannot afford to have your website down for days due to hacking or other web hosting problems, we strongly urge you to use the hosting & security package offered by DP Web Design .
If you choose to have your website hosted elsewhere, DP Web Design can provide you with a list of hosting companies with the clear understanding that you use these organisations at your own risk.
Yes correct, all that will happen is that DP Web Design becomes the registrar (manager) for that domain and invoicing will come from us. The domain is 100% yours and you still have access to do with it as you wish. You are more than welcome to keep it where it is but most clients like to have one company manage it all so there is no confusion on who to call when there is a problem.
This is still the case, hosting and email issues are covered by the yearly hosting amount, plus a 1 hour support package for minor updates and website update & hacking insurance (if you are using the Hosting, Security & Maintenance Package).
If you have weekend or after hours support requests we will gladly fix any emergency issues, please contact my mobile 0412 342 206 for after hours issues.
If the day comes when we close up shop (and hell freezes over) we will start sending out all client access information.
It is always good practice to be in control of all your access information, things like website, hosting, domain & email account details. All your client information is managed securely in a database (always backed up), you can request all your details at any time for your personal safe storage.