A website is just a collection of small files consisting of HTML or php pages, pictures, audio, video and much more, much like a bunch of linking word documents. All these files link together and make what is your web site.

The main setup, navigation and pictures that make up a basic site can usually fit on a the old 3.5" floppy disk (remember them?... Nope! Well then let's say a small USB drive). Now, because of ADSL Broadband connections in almost every house, websites can afford to be larger in size and have more interactive content.

The files that can consume a lot of hard disk space and traffic are:

• Audio (.mp3 & .wav files)
• Video (.mpeg & .avi)
• Pictures (large/high resolution pictures and databases)
• PDF Documents

An Internet hosting service is a company that has their computers connected to the Internet 24 hours a day, 7 days a week. Think of these computers as real estate and you rent the space needed to house your business (the afore mentioned website files).

When you choose to have your website built by us you are under no obligation to have your website hosted by D.P. Web Design, if you choose to host elsewhere, we accept no responsibility for any problems or down time that you may experience as a result of problems with your web host provider. Should you experience any problems with your web host provider and require D.P. Web Design to troubleshoot these problems and get your site up and running, you will be charged at our normal hourly rate.

If you cannot afford to have your website down for days due to hacking or other web hosting problems, we strongly urge you to use the hosting & security package offered by D.P. Web Design.

If you choose to have your website hosted elsewhere, DP Web Design can provide you with a list of hosting companies with the clear understanding that you use these organisations at your own risk.

Yes correct, all that will happen is that D.P. Web Design becomes the registrar (manager) for that domain and invoicing will come from us. The domain is 100% yours and you still have access to do with it as you wish. You are more than welcome to keep it where it is but most clients like to have one person/company manage it all so there is no confusion on who to call when there is a problem.

All emails will go through D.P. Web Design servers unless you're using Office 365, G-Suite or other forms of external server or cloud mail services. If you are not using any specialised mail services then any issues you may have with email or hosting you will be contacting me directly.

This is still the case, hosting and email issues are covered by the yearly hosting amount, plus a 1 hour support package for minor updates and website update & hacking insurance (if you are using the Hosting, Security & Maintenance Package). If you have weekend or after hours support requests I will gladly fix any emergency issues, please contact my mobile 0412 342 206 for after hours issues.

Call me for any problems relating to email or server... there is no charge (but naturally there may be charges if what you request is far outside the scope of hosting and email problems, common sense prevails).

unfortunately I will be working until I drop dead! and if you do all client info is managed securely in a database (always backed up) or you can request all your details in a pdf for your safe storage.